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Frequently asked questions

Answers about your course, free learning and Ace English account.

Buying and using A1 Foundations

No. A1 Foundations is a one-off course purchase. There is no subscription or automatic renewal.

Pay £29.99 once for course access with no expiry. This course purchase does not renew automatically.

No. You can create your learning account during checkout. If you already have an Ace English account, sign in and use the same account.

Sign in and open My AceGo to find your purchased course. You can also return to the course page while signed in.

This is a focused A1 beginner course with six units. We are continuing to build more courses from Claire’s curriculum. It does not include a finished A1–C2 programme.

Yes. Follow the units when it suits you and revisit your course whenever you need to. Your course access does not expire.

Your account and free learning

Where do I find My AceGo?
Sign in and open My AceGo to find your purchased courses, free Starter Pack and saved progress.

Forgotten your password?
Use the password recovery link on the sign-in page.

Can I practise for free?
Yes. Our Resource Hub offers free grammar, reading, listening and writing practice. You can also create a free account for your Starter Pack, a free lesson and a video with Claire.

Need help with your account or an existing membership?
Use My Account for orders and subscriptions, or contact our team.