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Frequently Asked Questions
Getting Started
What is the Ace English Club?
The Ace English Club is a weekly online membership that helps you learn real British English – clearly, calmly, and consistently. You’ll get access to new mini courses, worksheets, quizzes, and live
Zoom classes every week.
How do I start learning?
Start with the Starter Quiz to discover your level and interests. You’ll then get recommended courses, or you can explore everything from the All Content page in your dashboard.
How do I know my level?
Take the Starter Quiz in your dashboard to find out your level – Beginner, Intermediate, or Advanced.
You can move between levels anytime, simply visit My Profile and update your starter quiz.
Courses & Progress
Do I get access to all courses?
Yes. Your membership includes full access to every Ace English course – grammar, vocabulary,
speaking, listening, and more. You can start new courses whenever you’re ready.
How do I track my progress?
Start with the Starter Quiz to discover your level and interests. You’ll then get recommended courses, or you can explore everything from the All Content page in your dashboard.
Live Classes
How do the live classes work?
There are 3 live Zoom classes every week — one for each level (Beginner, Intermediate, Advanced).
Each class lasts around 15 minutes and focuses on practical British English skills.
You can sign up from your Dashboard → Live Lessons section.
Can I watch replays?
Yes — replays are available for all members in the Live Lessons section.
Membership & Billing
Can I cancel my membership?
Yes — you can cancel anytime from My Account → Subscription. You’ll still have access until the end of your current billing period.
Support
How can I contact support?
Use the form on this page or email us at info@aceenglish.co.uk.
We reply within 24 hours, Monday–Friday.
I found a problem in a course - what should I do?
To report any problems or suggest a new feature use the contact form on this page and choose subject “Report technical issue.”